SHIPPING INFORMATION

Shipping

•All orders are sent out by using K-packet (Korea Post) with a tracking number and they will be delivered by your local postage service.


•Free international shipping over $80 USD 


Any custom fees, taxes, tariffs, duties, etc. are the buyer's responsibility.


Processing time

All orders are inspected and packed by me. It normally takes 2-3 business days to pack them and in busy seasons it could take 3-5 days. I will process them as fast as I can but please allow enough time. 


Once the shipping starts, you will receive an automatic email notification with a tracking number.  If you didn't receive an email please check your spam box or contact me.


If your tracking number doesn't state anything please allow another day for the post-service to update the shipping state. It could also be because due to weekends or holidays. 


Transit Times

Due to the coronavirus situation, there is a huge delay with the shipping. The estimated delivery time is from 4-10 weeks or longer. Delay is caused because your parcel is either waiting on available space on a cargo flight or waiting for the next available spot on a container ship to bring it overseas to you. This means even though I have sent out your order, it could still get stuck at the hub until the next available flight.


Restricted Shipping to Certain International Locations 


US

Puerto Rico (PR), Virgin Islands (VI), Guam (GU), Marshall Islands (MH), Saipan (MP), Hawaii (HI), Republic of Palau (PW), Samoa (WS)

Missing order

This rarely happens but If your shipping has passed more than 12 weeks please try contacting your local postage service first and your family or neighbors, just in case they have received it.


If the status states it is completed or missing these are some of the reasons why you didn't receive your order:


•The carrier attempted to deliver the package but no one was available.

•The package could have sent to a wrong address due to misspelling or submitting an incorrect address.

• The package is lost or stolen. Sometimes the carrier leaves the package in your mailbox. If you think it is stolen or lost please try contacting your local postage service and check whether they have actually delivered it and contact me for the insurance.


Missing item/ wrong item

Make sure to check the box whether you have taken out everything. Please send me a photo of all the items you have received and I will contact you and try to send you the correct order ASAP.


Packaging

All items are sealed in a clear plastic bag then placed into a sturdy box to protect it during its journey to you. If large amount of items are purchased, I will pack them with bubble wraps..


Refunds & Exchanges

• No returns OR refunds will be processed from this store. 


• Refunds or exchanges are only available when the wrong item has been sent.